Frequently Asked Questions

Please read our FAQ before sending us a message.

Shipping Policy & Order Tracking

Orders marked with Expedited Processing have priority. You’ll receive Order Completed email once we ship it.

You can track your order delivery details step by step if you log in to your account and click on TRACK button. Delivery day is estimated, not guaranteed.

Learn more about SHIPPING

How long will delivery take?

Free Shipping may take 5-7 business days within the Continental U.S.

What exactly happens after ordering?

All orders that have been approved get processed to our shipping department. They make sure all items are boxed properly and they get shipped out as soon as they get a shipping label put on them. Express shipments take priority and are shipped out before end of business day.

How secure is shopping in the Online Shop?

Your private information is important to us as well. We make an extra effort to make sure all your data is secured.

Do I receive an invoice for my order?

Once your order goes through, you will receive an email from KakeTalk. Please allow up to 24 hours from order complete email for tracking information updates.

Problems Removing Icing Sheet From Backing

Have a go leaving it lie opened for 10-15 minutes and test on one corner. Set down longer if required. Don’t leave it lay open too long or it will crack and break up. In a alternative method utilize  a tiny fan or place sheet in freezer for 15 minutes.

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